Returns, cancellations, and mediation
A documented process for order problems and held funds.
Cancellation
Unpaid orders do not charge a card. Checkout reservations expire with the payment session. After payment, request cancellation through the order report link. Staff confirm whether shipment can be stopped and record the refund decision. A request is not a completed cancellation or refund.
Covered order problems
Report non-delivery, shipping damage, counterfeit concerns, missing included items, or a material difference from the listing promptly. Provide a factual description and preserve photos, packaging, the original listing, and tracking evidence. Fitment errors caused by an inaccurate seller description can be a material mismatch; a buyer choosing a clearly disclosed incompatible part is different. Staff assess the facts of each order.
Mediation and holds
An order report places funds on hold. Staff seek evidence from both parties, with proposed initial review within two business days and a two-business-day evidence response period. The preview does not yet have staffed response guarantees. Staff record a reasoned decision. Closing a report alone does not release funds: all reports must be resolved and payment disputes reconciled before an independent staff member lifts the hold. Either party can request a further review through support.
Returns and change of mind
Used-part sales do not offer discretionary change-of-mind returns under the proposed launch terms unless the parties and marketplace expressly agree. This does not excuse misdescription, non-delivery, unlawful sales, or mandatory rights. For an approved return, staff specify the return destination, safe packaging, tracked method, cost responsibility, and refund conditions before the item is sent. Do not return an unsafe component without carrier acceptance.
Refunds and rights
Approved full refunds return the collected item price and original shipping through the original payment provider. Return-shipping responsibility depends on the resolution and applicable law; it must be communicated before return. The current test implementation does not support partial refunds. The 48-hour inspection period is a payout control, not a waiver of legal or payment-provider rights. Disclose existing bank disputes so duplicate reimbursement can be avoided.